Privacy policy.
Somnispace Psychology (“we,” “our,” “us”) is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information necessary to provide psychological services, including:
Name, contact details, and date of birth
Referral details (e.g., from your GP under a Mental Health Care Plan)
Relevant health and medical history
Session notes and treatment information
We may also collect information from other health professionals when you provide consent.
2. Use of Personal Information
Your information may be used for:
Providing psychological assessment and treatment
Communicating with you and your referring GP/health professionals
Medicare and insurance billing (if applicable)
Practice administration and quality improvement
3. Storage and Security
All records are stored securely in line with AHPRA standards and the Privacy Act 1988.
Electronic records are password-protected and encrypted.
Records are retained for the legally required period (7 years, or 7 years after a minor turns 18) before secure destruction.
4. Disclosure
Your information will not be disclosed without your consent, except:
Where required by law (e.g., subpoena, court order)
Where there is risk of serious harm to yourself or others
For Medicare/insurance processing if applicable
5. Access and Correction
You may request access to your records or corrections to your information at any time.
6. Website and Digital Privacy
When using our website, we may collect minimal non-identifiable data (e.g., analytics). This website does not substitute for professional therapy.
7. Complaints
If you have concerns, please contact us at:
Email: cassandra@cassandracarlopio.com
If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.